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When Will My Order Be Shipped Out?

Confirmed orders will be shipped out within 3-5 business day(s) if they are placed before 12pm, Monday to Friday, excluding public holidays.

Orders placed on Friday after 12pm and over the weekends will be processed on the following Monday and will be delivered on Tuesday, excluding public holidays.

How Do I Know My Order Has Been Shipped?

We will email you a shipping confirmation with tracking number after we have dispatched your order.

How Do I Track My Order?

Please locate your tracking number from the shipping confirmation email or by logging into your user account. You can track the shipment by entering tracking number in the courier website. Please allow a few hours after you receive the delivery confirmation email for the system to reflect the status of your order delivery.

In the circumstances that shipping status is not updated after a week since receiving shipping confirmation email, please contact our customer service for further assistance.

What are the Delivery Lead Times?

Peninsula Malaysia: Estimate 3 – 5 working days for your order to arrive.

East Malaysia: Estimate 5 – 7 working days for your order to arrive.

Please expect delays during public holidays, festive seasons and sales promotion period.